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Emergency Contacts

If a warranty emergency occurs during business hours, then please call Maracay’s Warranty Department at (480) 346-5214.


If a warranty emergency occurs after hours or on weekends or holidays, then call the appropriate trade or utility contractor specialists directly and call the after-hours warranty message center at (480) 303-1112 so we can assist and follow up to ensure the proper repairs are completed.


Emergency Service

Maracay defines an Emergency Service situation as follows:


If you are experiencing an emergency, whether it’s a plumbing problem, electrical problem or anything else, we’re here to help. Emergency numbers are listed on the emergency sticker located in the kitchen upper cabinets, above the phone jack. For questions, please contact a Maracay Customer Care Representative.


Note: Emergency service is only available for the first year of warranty.

Gas Leak

If you have a gas leak, leave you home immediately and do not use the phone in your home. Contact your utility company or plumber right away.

Total Loss of Electricity

Check with the utility company before reporting this to Maracay Homes or your electrician.

Total Loss of Water

First, check your main water shut-off and contact the water department to be certain the problem is not a general outage in the area.

Plumbing Leak

Contact us if you have a leak in your plumbing that requires the entire water supply to be shut off.

Total Stoppage of Plumbing Sewer System

Sewer stoppages caused by the home’s occupants will not be covered by the Maracay Homes’ Warranty Program.

Total Loss of Air Conditioning or Heating

While we recognize that it is extremely important that an air conditioning problem is treated as top priority, please note that air-conditioning problems of any kind and regardless of weather conditions are not considered emergency service.