If a warranty emergency occurs during business hours, then please call Maracay’s Warranty Department at (480) 346-5214.
If a warranty emergency occurs after hours or on weekends or holidays, then call the appropriate trade or utility contractor specialists directly and call the after-hours warranty message center at (480) 303-1112 so we can assist and follow up to ensure the proper repairs are completed.
Maracay defines an Emergency Service situation as follows:
If you are experiencing an emergency, whether it’s a plumbing problem, electrical problem or anything else, we’re here to help. Emergency numbers are listed on the emergency sticker located in the kitchen upper cabinets, above the phone jack. For questions, please contact a Maracay Customer Care Representative.
Note: Emergency service is only available for the first year of warranty.
Total Loss of Electricity
Total Loss of Water
Total Stoppage of Plumbing Sewer System
Total Loss of Air Conditioning or Heating