THE MANOR AT SIENNA VISTA EMERGENCY NUMBERS

For use after 5pm Monday - Friday, weekends and holidays.

Emergency Services provided after 5pm, weekends and holidays for homes covered within Years 1 - 2 under Full Warranty.

Emergency Service

Maracay Homes defines an Emergency Service situation as follows:

• Gas leak. If you have a gas leak, leave your home immediately and do not use the phone in your home. Contact your utility company or plumber right away.
• Total loss of electricity. Check with the utility company before reporting this to Maracay Homes or your electrician.
• Total loss of water. First, check your main water shut-off and contact the water department to be certain the problem is not a general outage in the area.
• Plumbing leak that requires the entire water supply to be shut off.
• Total stoppage of plumbing sewer system. Sewer stoppages caused by the home's occupants will not be covered by the Maracay Homes' Warranty Program.
• Total loss of air conditioning or heating. During the hot months of the year, air-conditioning contractors can be very busy and will give priority to homes without any cooling. If your home has multiple air-conditioning units and one or more of them are still working, you may have to wait a little longer for service. While we recognize that it is extremely important that an air conditioning problem is treated as a top priority, please note that air-conditioning problems of any kind and regardless of weather conditions are not considered emergency service.

Procedure

If Warranty emergency occurs during business hours, then call Maracay's Warranty Department at (480)346-5214.

If Warranty emergency occurs after hours or on weekends or holidays, then call the appropriate trade or utility contractor directly and call the after-hours Warranty message center at (480)303-1112 so we can assist and follow up to ensure the proper repairs are completed. If no response within 24 hours, then:

• Call a licensed service company from the yellow pages and have the problem corrected. If this situation occurs, you will reimbursed for the service call providing there is a service call receipt and if the problem was a fault of Maracay Homes or one of our subcontractors.
• Directly following your emergency service, please submit your emergency in writing on a warranty request form.